Taking applicationsChat / Email·Posted 8d ago
Sr. Manager, Customer Success
SamsaraVerified company
Remote - US
Pay
$68.5–$110.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
US
Open to people in the United States
EnglishSenior level
About the role
A senior manager role leading Samsara’s US Scale Customer Success team for a high-volume portfolio of mid-market accounts. It focuses on building tech-touch, AI-driven engagement programs while owning renewal and expansion outcomes.
What you'll do
- Determine customer segmentation and engagement models
- Drive renewal and retention outcomes
- Partner with Sales on expansion
- Drive product adoption with CSMs
- Hire, develop, and manage a team of CSMs
- Improve productivity through AI, automation, and lifecycle workflows
- Identify and mitigate customer risk at scale
- Lead cross-functional work and critical escalations
What you'll need
- 6+ years in Customer Success or Account Management
- 4+ years of direct people management experience
- Experience building or redesigning a scale, tech-touch, or digital CS model
- Ownership or influence over retention and expansion outcomes
- Strong analytical and data-driven prioritization skills
- Ability to lead through ambiguity and fast growth
- Bachelor’s degree from a 4-year accredited institution
Skills
Customer SuccessAccount ManagementPeople ManagementSegmentation StrategyRetentionExpansionAI/AutomationGainsight
Benefits
Performance bonusEquityHealth insuranceParental leaveProfessional development stipendFlexible remote model
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Applications close on 18 November.