Taking applicationsTechnical Support·Posted 14h ago
Helpdesk Technician ‑ Spanish Speaking
InetumVerified company
Casablanca, Casablanca-Settat, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Casablanca, Casablanca-Settat, Morocco
SpanishFrenchEnglishMid level
About the role
Helpdesk technician role providing remote level 1 technical and functional support by phone, email, chat and ticketing. It requires fluent Spanish and French plus 1–3 years of similar IT support experience and Windows/macOS troubleshooting skills.
What you'll do
- Receive and analyse user requests
- Provide level 1 technical support
- Escalate unresolved incidents to N2/N3
- Track tickets and report interventions
- Write and update technical documentation
- Raise user awareness of IT best practices
- Collaborate with technical teams
What you'll need
- Fluent Spanish mandatory
- Fluent French
- Bac +2/+3 in IT
- 1 to 3 years similar experience
- Windows/macOS proficiency
- Ticketing tools experience
- Customer service orientation
- ITIL/Microsoft/CompTIA A+ a plus
Skills
Windows and/or macOSWorkstation administrationNetworks and office toolsOffice 365 and Google WorkspaceTicket management toolsCybersecurity basicsUser access managementHardware/software troubleshooting
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