Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager
WrikeVerified company
Estonia - Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Estonia
EnglishSenior level
About the role
Senior Customer Success Manager for Wrike's EMEA enterprise accounts, mainly UK, owning strategic relationships and revenue growth. Requires 5+ years of SaaS customer success, account management, or consulting experience and is listed as a full-time remote role based in Estonia.
What you'll do
- Manage high-value EMEA Enterprise accounts
- Build multi-layered stakeholder relationships
- Co-create success plans and workflows
- Identify expansion opportunities with Sales
- Meet GRR and NRR targets
- Mitigate churn risks
- Iterate processes and workflow playbooks
- Share learnings across the organization
What you'll need
- 5+ years in SaaS Customer Success, Account Management, or Business Consulting
- Managed $1M+ ARR accounts
- Change management and Centers of Excellence expertise
- Executive presence and storytelling
- Commercial acumen partnering with Sales
- Workflow discovery and reverse demo expertise
- Technical and integration literacy
- Hands-on experience with Generative AI tools
Skills
Customer successAccount managementSaaSChange managementExecutive communicationCommercial growthWorkflow consultingGenerative AI tools
Benefits
Paid time offHealth insuranceParental leaveLife insuranceUtility allowanceFitness planFull-remote workCo-working space access
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.
Applications close on 18 November.