Entertainment Platform Customer Support Agent
RayaCXVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Customer support role for the biggest entertainment platform in the Middle East, handling email, chat and phone inquiries. It is an on-site full-time position in Cairo, Egypt, with troubleshooting, billing and platform guidance duties.
What you'll do
- Respond to customer inquiries via email, chat, and phone
- Troubleshoot technical issues and provide solutions
- Assist with account setup, password resets, and billing
- Guide users through platform features
- Escalate complex issues to higher-tier support
- Document interactions and resolutions in CRM
- Collect and analyze customer feedback
What you'll need
- Excellent written and verbal communication skills
- Strong problem-solving and critical thinking abilities
- Ability to multitask and prioritize tasks
- Proficiency in customer support tools and software
- Experience with ticketing systems and CRM software
- Knowledge of entertainment industry and streaming services preferred
- Passion for technology and helping others
Skills
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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