Customer Support Associate
SutherlandVerified company
Cairo, Egypt
Pay
$2–$2.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Full-time on-site customer support role in Cairo handling customer inquiries by phone, resolving issues, and maintaining customer satisfaction. It is open to fresh graduates and requires fluent English plus willingness to work night and overnight shifts, with paid training and transportation provided.
What you'll do
- Handle customer interactions with efficiency and empathy
- Provide tailored solutions to meet customer needs
- Ensure a positive customer experience
- Address customer inquiries
- Resolve customer issues
- Maintain high customer satisfaction
What you'll need
- Fluency in English at B2/C1 level
- Strong customer service and support skills
- Problem-solving skills
- Active listening
- Attention to detail
- Flexibility with night and overnight shifts
- Professional phone etiquette is a plus
- Customer-facing experience and CRM familiarity are a plus
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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