Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager ‑ Sana
WorkdayVerified company
USA, NY, New York City, USA, NJ, Remote
Pay
$61.5–$92.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA, NY, New York City, USA, NJ, Remote
Open to people in the United States
EnglishMid level
About the role
A customer success manager role focused on Sana Learn, owning enterprise customer adoption, value realization, renewals, and growth. It requires working from the Sana NYC office three days a week and does not offer visa sponsorship.
What you'll do
- Own customer adoption, engagement, and value
- Define success plans, KPIs, and outcomes
- Monitor customer health and risks
- Design adoption strategies
- Partner with HR, L&D, IT, and business leaders
- Identify expansion opportunities
- Support renewals and growth
- Share customer stories
What you'll need
- 4+ years in customer success, consulting, or SaaS (P3) or 7+ years (P4)
- Experience with enterprise customers
- Experience with senior stakeholders
- SaaS implementation experience
- Comfort operating in ambiguity
- Outcome-focused mindset
- Work from Sana NYC office 3 days a week
- No visa sponsorship available
Skills
Customer successEnterprise SaaSAdoption strategyValue realizationStakeholder managementRenewals and expansionChange leadershipAI in client workstreams
Benefits
Performance bonusStock grantsFlexible workComprehensive benefits
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Applications close on 18 November.