Taking applicationsChat / Email·Posted 8d ago
Manager II, Customer Success
SamsaraVerified company
Remote - US
Pay
$60.5–$81.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
US
Open to people in the United States
EnglishSenior level
About the role
A remote US-based leadership role managing Customer Success Managers who handle a high-volume portfolio of mid-market and large commercial customers. It focuses on building scalable, AI-driven engagement programs and improving retention and expansion outcomes.
What you'll do
- Set customer segmentation and engagement models
- Drive renewal and retention outcomes
- Partner with Sales on expansion
- Increase product adoption breadth and depth
- Hire and develop a team of CSMs
- Improve CSM productivity through AI and automation
- Manage risk at scale with data
- Lead cross-functional and customer escalations
What you'll need
- 5+ years in Customer Success or Account Management
- 2+ years managing CSMs or customer-facing teams
- Experience building or redesigning scale/digital CS models
- Ownership of retention and expansion outcomes
- Strong analytical and data-driven prioritization skills
- Lead through ambiguity and fast growth
- Legal right to work in the US and reside in an eligible US location
- Ideal: SaaS/IoT experience, AI-powered CS workflows, Gainsight
Skills
Customer SuccessAccount ManagementPeople managementSegmentation strategyRetention and expansionProduct adoptionAI and automationData analytics
Benefits
Performance bonusHealth insuranceParental leaveProfessional development stipendFlexible remote modelEquity
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Applications close on 18 November.