Call Center Agent Position ‑ ZN
SutherlandVerified company
Alexandria, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Alexandria, Egypt
About the role
A full-time, on-site call center agent role in Alexandria handling inbound customer interactions, resolving issues and keeping satisfaction high. It is open to fresh graduates and dropouts, but requires B2/C1 English and willingness to work night and overnight shifts.
What you'll do
- Handle customer interactions with efficiency and empathy
- Provide tailored solutions to meet customer needs
- Resolve customer inquiries and issues
- Ensure a positive customer experience through effective communication
- Maintain high levels of customer satisfaction
What you'll need
- Fluency in English (B2/C1) is a must
- Strong customer service and support skills
- Ability to enhance customer satisfaction and experience
- Problem-solving, active listening and attention to detail
- Flexibility with night and overnight shifts
- Customer-facing experience and CRM familiarity are a plus
- Professional phone etiquette is a plus
- Open to fresh graduates and dropouts
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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