Tier 2 Technical Care Associate (Spanish speaker), Amazon Leo
AmazonVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Tier 2 technical support role on Amazon's Leo satellite broadband team, handling escalations from Tier 1 across phone, email and chat. Based on-site in Cairo, it requires fluent Spanish and English plus hands-on experience troubleshooting internet, network or device issues.
What you'll do
- Resolve Tier 1 escalations via phone, email and chat
- Provide detailed technical support professionally
- Collaborate with other support teams on complex issues
- Document steps and resolutions clearly
- Identify issue trends and propose process improvements
- Create knowledge base articles and team documentation
- Stay current on Amazon Leo products and features
What you'll need
- Fluent in spoken and written Spanish
- High school diploma or equivalent
- Customer service, communication and interpersonal skills
- Experience explaining technical details verbally and in writing
- Willingness to work flexible shifts, weekends, nights and holidays
- Knowledge of Microsoft Office applications
- Experience resolving internet, network or equipment technical issues with end customers
- Export control screening and any required licenses/approvals
Skills
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.