French Customer Service Representative
SutherlandVerified company
On-site — Alexandria, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
US hours
Location
Alexandria, Egypt
About the role
Full-time on-site customer service role in Alexandria handling customer inquiries, resolving issues, and maintaining satisfaction. Open to fresh graduates and dropouts, with English fluency required and night/overnight shift flexibility essential.
What you'll do
- Handle customer interactions with efficiency and empathy
- Provide tailored solutions to meet customer needs
- Ensure a positive customer experience through effective communication
- Maintain high levels of customer satisfaction
- Resolve customer issues
What you'll need
- Fluency in English at B2/C1 level
- Strong customer service and customer support skills
- Ability to enhance customer satisfaction and customer experience
- Problem-solving, active listening, and attention to detail
- Customer-facing experience and CRM familiarity is a plus
- Flexibility with night and overnight shifts
- Professional phone etiquette and communication techniques is a plus
- Fresh graduates and dropouts welcome
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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