Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager ‑ Join our Talent Community!
HealthJoyVerified company
Chicago, Remote (United States)
Pay
$48–$53/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Chicago, Remote (United States
Open to people in the United States
EnglishMid level
About the role
Customer Success Manager role managing a book of strategic broker partner accounts for a health benefits technology company. It focuses on renewals, expansion sales, executive relationships, and retention, with quarterly travel to Chicago and 15-20% customer travel.
What you'll do
- Own book-of-business outcomes
- Lead renewals and expansion sales
- Conduct discovery and close deals
- Serve as escalation point
- Advise on member adoption strategy
- Analyze account performance
- Travel for customer business reviews
What you'll need
- Benefits experience required
- 4-5 years customer-facing account leadership
- Retention and account growth success
- Commercial negotiation acumen
- Executive presence
- Willingness to travel 15-20%
- Quarterly travel to Chicago
Skills
Account managementCustomer retentionRevenue expansionContract negotiationExecutive relationship buildingBenefits/health insurance domainData-driven analysisAI tools
Benefits
Health insurancePaid time offPaid parental leave401k matchStock optionsHSA contribution matchDisability coverageFlexible PTO
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.
Applications close on 18 November.