Taking applicationsTechnical Support·Posted 8d ago
Senior Support Engineer, NORAM
SanityVerified company
Remote in the United States or Canada (West Coast/PT)
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Remote in the United States or Canada (West Coast/PT
Open to people in the United States
EnglishSenior level
About the role
Senior technical support engineer role for Sanity's enterprise developer customers, focused on debugging JavaScript/TypeScript and modern web apps and owning complex issues end to end. It is limited to candidates based on the US or Canada West Coast and includes paid on-call for high-severity incidents.
What you'll do
- Own complex enterprise technical issues
- Lead high-severity investigations and incident communication
- Create reproductions and structured issue reports
- Mentor support engineers
- Collaborate with Product and Engineering
- Improve documentation and self-serve resources
- Improve support tooling and workflows
- Participate in community support and paid on-call rotation
What you'll need
- Based on US or Canada West Coast (PDT)
- 4+ years in developer support or engineering
- Strong JavaScript/TypeScript debugging
- Experience with Next.js or modern web apps
- Independent issue ownership
- Clear communication under pressure
- Reason across frontend, APIs, and infrastructure
- Mentorship and collaboration
Skills
JavaScript/TypeScript debuggingNext.jsModern web applicationsAPI troubleshootingInfrastructure troubleshootingIncident managementTechnical documentationCustomer communication
Benefits
Health insuranceStock optionsFlexible work environmentWork-life balanceCareer growthPaid on-call rotationCompetitive salary
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Applications close on 18 November.