Taking applicationsChat / Email·Posted 15h ago
French Bilingual: Content Processing Specialist (Customer Service/Content Moderation) (Casablanca)
BrickBrandsVerified company
Casablanca, Casablanca-Settat, Morocco
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Casablanca, Casablanca-Settat, Morocco
EnglishFrenchMid level
About the role
Remote content moderation and customer-service role for social media clients, handling public comments, DMs, CRM cases, billing/subscription issues, and troubleshooting. It requires fluent English and near-native French and follows a rotating 8-hour shift schedule; the posting lists the role as remote in Morocco.
What you'll do
- Respond to public comments with brand-appropriate tone
- Manage direct messages and private support conversations end-to-end
- Use a CRM to review customer history and document cases
- Support account, login, subscription, billing, refund, and cancellation needs
- Troubleshoot access, download, install, and product issues
- Provide basic product guidance and technical triage
- Follow escalation paths for high-risk, sensitive, and VIP issues
- Maintain consistent quality across shifts
What you'll need
- High School Diploma or equivalent
- 2+ years in social care, community management, CX support, or digital customer service
- Fluent English written and oral
- Near-native fluency in French
- Good home working environment and stable internet connection
- Ability to work an 8-hour rotating shift schedule
- General knowledge of social media platforms
- Calm under pressure in high-visibility comment sections
Skills
Social media moderationCustomer serviceCRM case managementBilling and subscription supportTroubleshootingAI-assisted draftingEscalation handlingFrench and English communication
Benefits
100% remote positionContinuous learning experienceCompetitive compensation based on location market ratesWork with global brandsDiverse and global team environmentFeedback and suggestions are considered
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