Customer Care Representative
SutherlandVerified company
Halifax, NS, Canada
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Halifax, NS, Canada
About the role
Inbound customer service role at Sutherland handling calls and chat about service requests, billing questions and energy advice. It is a Canada-only work-from-home position with paid training, benefits and internal promotion paths.
What you'll do
- Handle inbound customer calls and chat
- Resolve service requests and billing questions
- Provide energy conservation advice
- Resolve issues efficiently
What you'll need
- High school diploma or GED
- Must live in and be authorized to work in Canada
- Hardwired internet: 2 Mbps upload / 10 Mbps download
- Quiet, distraction-free and secure workspace
- PC proficiency and basic MS Office knowledge
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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