Taking applicationsChat / Email·Posted 14h ago
Live Chat Support Associate (1‑3 years)
PoshmarkVerified company
Tamil Nadu (Chennai), India
Pay
Not listed
Job type
Full-time · On-site
Hours
APAC hours
Location
Tamil Nadu (Chennai), India
EnglishMid level
About the role
A full-time customer support role answering email, messenger, social, and live chat inquiries for Poshmark users. It requires 1–3 years of experience, strong written communication and typing speed, flexible IST shift rotations, and on-site work during training and the live chat rollout in Chennai, India.
What you'll do
- Respond to users via email, messenger, social channels, and live chat
- Resolve order, account, shipping, payment, and listing questions
- Triage and escalate cases using an escalation framework
- Meet volume and CSAT goals
- Use macros while personalizing responses
- Handle up to three concurrent chats as skills progress
- Gather community feedback and suggestions
- Assist with other projects and administrative work
What you'll need
- Bachelor's degree in any discipline
- 1–3 years total experience, including 6–12 months in customer service
- Exceptional written communication skills
- Typing speed of at least 40 WPM at 95%+ accuracy
- Comfort working across multiple tools at once
- Sound judgment for triaging issues
- Composure under pressure with upset customers
- Flexible availability for shift rotations and on-site training
Skills
Live chat supportEmail and social supportWritten communicationTyping speed 40+ WPMProblem-solvingEmpathyDe-escalationCRM and knowledge base navigation
Benefits
Live chat training and certificationMentorship and guidance opportunitiesCareer growthProcess improvement involvement
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