Taking applicationsChat / Email·Posted 8d ago
Customer Success Manager ‑ Former Auditor
DataSnipperVerified company
New York (United States)
Pay
$55.5–$67/hr
Job type
Full-time · Remote
Hours
Flexible
Location
New York (United States
Open to people in the United States
EnglishMid level
About the role
DataSnipper is hiring a Customer Success Manager with an audit background to manage a portfolio of audit-firm accounts, including onboarding, health monitoring, QBRs, renewals, and expansion support. The role is hybrid in New York City, requires at least three days onsite per week, and pays $115K–$139K plus equity.
What you'll do
- Serve as an audit advisor to customers
- Run audit-focused onboarding and training
- Monitor account health and escalate risks
- Build audit-grounded success plans
- Run QBRs and communicate ROI
- Identify expansion opportunities
- Collaborate with Product, Sales, and Solutions Engineering
- Maintain portfolio data in internal systems
What you'll need
- Audit team experience
- Customer Success or Account Management in B2B SaaS
- Audit-specific enablement design
- Independent portfolio execution
- Data-driven approach
- Clear communication with audit and internal stakeholders
- Ownership mindset
- Adaptability
Skills
Audit domain knowledgeCustomer success managementAccount managementB2B SaaSOnboarding and trainingQBRs and renewalsData-driven health monitoringCRM/CS tools
Benefits
Flexible paid time offHealth insurance401K matchPaid parental leaveEquity/stock participationCompany-sponsored lunchHybrid workMental health support
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.
Applications close on 18 November.