Tier I Volvo Frontline Support Representative

A Tier 1 Volvo Frontline Support Representative role at Percepta/TTEC handling inbound and outbound calls, emails, SMS and chats for Volvo Cars USA, including towing and roadside assistance coordination. It is a fully onsite position in Mahwah, New Jersey paying $21.00 per hour with health insurance, 401k and paid time off.

• Coordinate towing and roadside assistance for Volvo car owners
• Handle inbound and outbound calls, emails, SMS and chats
• Navigate systems to provide accurate, timely answers
• Document all customer interactions in the appropriate systems
• Assist with product-related inquiries
• Resolve customer issues within authority
• Escalate complex issues to Tier 2 or management

• High School diploma required
• 1-3 years call center/customer service experience preferred
• Roadside dispatching or emergency response experience preferred
• Must live within commutable distance to Mahwah, NJ office
• Able to work fully onsite
• Flexible between 6 am and 9 pm, 7 days a week
• Excellent written and verbal communication

TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.