Taking applicationsTechnical Support·Posted 14h ago
Technical Support Specialist
GitBookVerified company
Europe (+/- 3 hours)
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Europe (+/- 3 hours
EnglishMid level
About the role
A technical support role at GitBook helping customers troubleshoot product issues involving custom domains, integrations, APIs, SSO/SAML, Git and DNS. It is a full-time Europe-based position focused on technical debugging, customer communication and feeding support insights back to Product and Engineering.
What you'll do
- Triage, troubleshoot and debug customer problems
- Support customers via Helpdesk, Slack or Teams
- Document reproduction steps and relevant logs
- Escalate urgent issues and work with Engineering
- Identify recurring bugs and feature requests
- Share evidence-based recommendations with Product and Engineering
- Improve support prioritization, triage and automation
What you'll need
- Technical foundations in Git, SSO, DNS and web fundamentals
- Developer fluency and ability to review code and test APIs
- Familiarity with AI and LLM tools
- Customer empathy and clear communication
- Prioritization under pressure
- Remote collaboration
- Autonomy and adaptability
Skills
GitGitHub/GitLabSAML SSODNSWeb fundamentalsAPI testingOpenAPIAI/LLM tools
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