Customer Support Specialist (L1)

Syrve is hiring a remote L1 Customer Support Specialist to handle client requests, troubleshoot software issues, and support delivery integrations. The job requires English and Russian plus Iiko/Syrve familiarity, and offers fully remote work, health insurance, and a 2-2 schedule.

• Register client requests in task management service
• Ask targeted questions to identify root problems
• Provide prompt and accurate client feedback
• Escalate unresolved issues to internal teams
• Advise clients on software use
• Prioritize and manage multiple open issues
• Resolve requests via email
• First-line support for delivery integrations

• Proficient in written and verbal English and Russian
• Basic computer and printer skills
• Introduction to local and global computer networks
• Hands-on experience with Windows/Mac OS
• Understanding of computer systems and mobile devices
• Ability to diagnose and troubleshoot basic technical issues
• Experience with CRM systems and workflows
• Familiarity with Iiko or Syrve platform (mandatory)

Syrve is an all-in-one cloud-based point-of-sale (POS) and restaurant management platform for bars, cafes, quick-service restaurants, fine dining, and hospitality chains. Its front-of-house tools include EPOS, a waiter app, self-service kiosks, QR menus, and mobile payments. Back-of-house features cover AI-driven sales forecasting, invoice scanning, inventory management, staff scheduling, and kitchen display systems. It also offers delivery dispatch, a driver app, aggregator integrations, loyalty programs, and chain management capabilities. Used by over 10,000 businesses across 50+ countries, Syrve is headquartered in Dubai (MENA) with offices in the UK, Italy, Egypt, and global partners. Notable clients include Papa John's, Baskin-Robbins, Carrefour, and Le Pain Quotidien.