Taking applicationsTechnical Support·Posted 8d ago
Staff Designated Support Engineer
SnowflakeVerified company
US-TX-Remote
Pay
$70–$92.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
US-TX-Remote
Open to people in the United States
EnglishSenior level
About the role
This is a technical support engineer role focused on Snowflake Priority Support customers, combining hands-on issue resolution with enterprise account guidance. It requires advanced SQL, data platform, and customer-facing technical experience, and the listed location is US-TX-Remote.
What you'll do
- Provide hands-on support to Priority Support customers
- Resolve technical issues and drive root cause analyses
- Optimize query performance and prevent recurring issues
- Analyze warehouse configuration and implement cost optimization
- Own release readiness, disaster recovery drills, and migration support
- Establish regular technical and executive customer touchpoints
- Partner with Product, Engineering, and Marketing
- Use AI-powered tooling for triage and log analysis
What you'll need
- 7+ years in technical support, solutions architecture, data engineering, or similar
- Bachelor's or Master's in Computer Science, MIS, or equivalent experience
- Manage enterprise customer relationships as a trusted technical advisor
- Advanced SQL expertise including debugging and performance tuning
- Strong RDBMS fundamentals
- Experience with distributed or MPP database platforms
- Experience with ETL/ELT and BI/analytics platforms
- Experience with AWS, Azure, or GCP
Skills
Technical supportAdvanced SQLRDBMS fundamentalsMPP databasesETL/ELT toolsBI/analytics platformsAWS/Azure/GCPAI-assisted workflows
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Applications close on 18 November.