Taking applicationsChat / Email·Posted 8d ago
Customer Onboarding Specialist, IRE
Porch GroupVerified company
CO Remote
Pay
$7.5–$8.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
CO Remote
EnglishMid level
About the role
Customer Onboarding Specialist role focused on configuring new customer accounts, guiding virtual onboarding and training, and providing phone, chat, and email support. It is a remote full-time position employed through RemoFirst in Colombia, with advanced English required and a monthly salary in COP.
What you'll do
- Configure customer accounts, including logos, agreements, pricing, and setup details
- Guide customers through onboarding via phone and email
- Schedule and conduct on-camera virtual onboarding meetings
- Conduct virtual training sessions on the software
- Provide follow-up support after training
- Build customer relationships and listen to needs
- Identify opportunities to introduce additional features or modules
- Coordinate with internal teams to resolve challenges
What you'll need
- 2+ years in Customer Service, Customer Success, Customer Onboarding, or Account Management
- Advanced English proficiency
- Strong presentation and interpersonal skills
- Strong attention to detail and accuracy
- Excellent time-management and organizational skills
- Comfortable learning and working with technology
- Self-motivated and able to work independently and in a team
- Quiet workspace and internet connection of at least 30 Mbps download / 10 Mbps upload
Skills
Customer onboardingCustomer serviceAccount configurationVirtual trainingPhone, chat, and email supportAttention to detailTime managementProblem solving
Benefits
Monthly salary COP 4,000,000–4,700,000Remote work
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Applications close on 18 November.