Turkish Customer Service Agent

Turkish-speaking customer service role answering calls and resolving inquiries for RayaCX at its 6th of October City site in Egypt. It is a temporary full-time position with training, ongoing support, and potential for long-term employment.

• Answer incoming calls from Turkish-speaking customers
• Assist with inquiries, complaints, and requests
• Handle customer concerns professionally and promptly
• Resolve customer issues using company systems
• Maintain product and service knowledge
• Document customer interactions and records
• Meet individual and team performance goals
• Collaborate with team members and other departments

• Fluent in Turkish and English
• Previous customer service or call center experience preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced environment
• Proficient in Microsoft Office
• Willingness to work flexible hours, weekends, and holidays
• Must be able to work on-site in 6th of October City

RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.