French Call Center Agent

A French-language call center role handling inbound and outbound customer calls, documenting interactions and escalating priority issues. It is an on-site position in 6th of October City, Egypt, offered as a temporary six-month contract open to graduates, undergraduates and gap-year candidates.

• Handle inbound and outbound customer calls in French
• Address customer inquiries and concerns
• Identify and escalate priority issues to the appropriate department
• Document customer interactions and maintain customer records
• Meet or exceed individual and team performance goals
• Keep product knowledge and company policies up to date
• Collaborate with team members on customer satisfaction and retention
• Adhere to company guidelines and quality standards

• Fluency in French (written and verbal)
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced environment
• Proficient in MS Office and other computer applications
• Willingness to work flexible hours, including weekends and holidays
• Graduates, undergraduates and gap-year candidates accepted

RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.