Taking applicationsChat / Email·Posted 8d ago
Banking AI Advisor (Customer Success)
GliaVerified company
US-Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
US-Remote
Open to people in the United States
EnglishMid level
About the role
Glia is hiring a Banking AI Advisor (Customer Success) to act as a strategic partner for banks and credit unions, driving adoption and expansion of its AI platform. The role is US-remote, full-time, and requires 4+ years of customer success or consulting experience plus willingness to travel 30% of the time.
What you'll do
- Provide strategic direction to clients on AI platform adoption and scaling
- Create reports and presentations showing KPI improvements and business value
- Own retention, growth, and net revenue retention of accounts
- Lead Executive Business Reviews with senior stakeholders
- Navigate complex client organizations and drive change management
- Translate technical AI capabilities into business objectives
- Champion customer feedback to Product and Sales teams
- Develop and run training initiatives for client frontline teams
What you'll need
- 4+ years in Customer Success, Consulting, Account Management, or similar
- Proven SaaS experience with complex, high-touch clients
- Fintech SaaS experience preferred
- Interest in working with banks and credit unions
- Track record of driving cross-functional software adoption
- Strong data and analytics communication skills
- Proficiency with modern AI tools (e.g. ChatGPT, Claude)
- Bachelor's degree required
Skills
Customer success managementSaaS client managementExecutive business reviews (EBRs)ROI and value reportingStakeholder and change managementAI literacyClient training and enablementFintech SaaS knowledge
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Applications close on 18 November.