Taking applicationsTechnical Support·Posted 8d ago
Technical Support Engineer
MotiveVerified company
Pakistan - Islamabad; Pakistan - Karachi; Pakistan - Lahore; Pakistan - Remote; Remote - Islamabad; Remote - Lahore
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Pakistan
EnglishEntry level
About the role
Technical support role handling customer cases, troubleshooting using data and engineering tools, and mentoring other support engineers. It requires API, SQL, and programming familiarity and is open only to candidates located in Pakistan.
What you'll do
- Communicate with customers about reported issues, escalated cases, and urgent inquiries
- Troubleshoot and resolve support issues using data, hardware, or process changes
- Perform data analysis using tools such as Grafana, DataDog, Redash, AWS Cloudwatch, and Pendo
- Determine root causes of errors/bugs and report them to Technical Leads
- Build customer relationships through phone, chat, and email communication
- Write knowledge-base articles and share knowledge with team members
- Mentor technical support engineers
What you'll need
- 0-2 years experience in Customer Support, Technical Support, or Software Development
- Bachelor's Degree in Computer Science/Engineering or equivalent practical experience
- Understanding of RESTful APIs, SQL, developer knowledge, and OAuth 2.0
- Intermediate expertise in a programming language such as Python, C++, C#, or Ruby
- Familiarity with software development process and SaaS-based products
- Proficient technical skills for data analysis and root cause analysis
- Familiarity with hardware and firmware level troubleshooting
- Excellent written and verbal communication skills
Skills
RESTful APIsSQLOAuth 2.0Programming (Python, C++, C#, Ruby)Data analysisRoot cause analysisHardware and firmware troubleshootingSaaS product tools
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Applications close on 18 November.