Taking applicationsTechnical Support·Posted 15h ago
Product Support Specialist, APAC (Australia)
LinearVerified company
Australia, Singapore
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Australia, Singapore
EnglishMid level
About the role
Product Support Specialist at Linear supporting technical customers through email, Slack, Twitter, and Reddit, including onboarding, debugging, integration issues, and bug reproduction. The role is remote but open only to candidates residing in Australia or Singapore.
What you'll do
- Support customers with onboarding, account setup, debugging, and feature discovery
- Resolve inbound issues via email, Slack, Twitter, and Reddit
- Partner with engineering to document and reproduce bugs
- Surface customer feedback trends to inform product choices
- Lead strategic projects to improve support experience and operations
- Deliver high-touch Enterprise support with Customer Success and Sales
What you'll need
- Passion for technology, quality, and Linear’s mission
- Excellent communication and customer service skills
- Experience supporting technical or engineering users
- Experience troubleshooting technical issues including APIs and integrations
- Ability to reproduce bugs across browsers, Windows, Mac, and Mobile
- Familiarity with SQL, JavaScript, APIs, and GitHub is a plus
- Currently based in Australia or Singapore
Skills
Technical troubleshootingAPIs and integrationsSQLJavaScriptGitHubCustomer communicationCustomer serviceBug reproduction
Benefits
Paid time offHealth insuranceEquityPaid co-working space or deskDaily meal and coffee stipendPaid parental leaveRemote-firstRegular team events and off-sites
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