Malaysia: Hiring Consultant ‑ Customer Service
SutherlandVerified company
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About the role
Customer service role answering inbound calls about products, payments, and account maintenance, with possible upselling. It requires Mandarin or Cantonese plus basic English and willingness to work in Malaysia.
What you'll do
- Answer inbound calls
- Provide customer service to consumers
- Respond to product and service inquiries
- Process payments
- Perform general account maintenance
- Upsell customers to new products or services
What you'll need
- Mandarin/Cantonese speaker
- Basic English communication skills
- Good customer service skills
- Excellent spoken and written communication
- Strong interpersonal skills
- Proven rapport-building and sales techniques
- Must be willing to work in Malaysia
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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