Taking applicationsChat / Email·Posted 8d ago
Enterprise Customer Success Manager II
SamsaraVerified company
Remote - US
Pay
$53.5–$81/hr
Job type
Full-time · Remote
Hours
Flexible
Location
US
Open to people in the United States
EnglishSenior level
About the role
Enterprise Customer Success Manager for Samsara's largest Fleet customers, acting as a strategic partner to help them leverage the IoT platform. Requires 6+ years in senior customer success, account management, or strategic consulting, enterprise SaaS experience, and up to 25-40% travel; remote within the US excluding certain metro areas.
What you'll do
- Ensure customers increase safety, efficiency, and sustainability
- Compose joint success plans with customers
- Orchestrate executive business reviews
- Conduct workshops and recommend workflow changes
- Understand and explain Samsara platform capabilities
- Partner with cross-functional teams like Product, Support, Finance
- Mentor wider Customer Success teams
- Champion Samsara's cultural principles
What you'll need
- 6+ years work experience, most recent in senior Customer Success, account management, or strategic consulting
- Experience supporting Enterprise SaaS and/or Fortune 500 companies
- Strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record building trust, communicating effectively, and driving change with stakeholders
- Bachelor's degree from a 4-year institution
- Customer travel expected up to 25-40%
Skills
Customer SuccessAccount managementStrategic consultingEnterprise SaaSProblem-solvingRelationship buildingTechnical productsExecutive business reviews
Benefits
Flexible hoursHealth insuranceParental leaveProfessional development stipendPerformance bonusEquity
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Applications close on 18 November.