Vodafone Travel eSIM Service Desk Advisor (VOIS)
_VOIS (Vodafone Intelligent Solutions)Verified company
On-site — Giza, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
24/7 rotational (morning & night)
Location
Giza, Egypt
About the role
A full-time on-site service desk advisor role in Giza, Egypt, providing 24/7 chat, email, and incident support for Vodafone travel eSIM business customers and administrators. It requires fluent English, fast typing, technical and account-query handling, and rotational morning and night shifts.
What you'll do
- Respond to customer queries via chat, email, and incident management
- Manage customer interactions with empathy and efficiency
- Identify and address secondary customer needs
- Collaborate with 2nd and 3rd line support teams
- Adhere to procedures and contribute to process improvements
What you'll need
- Fluent English at C2 level
- Strong written communication and fast typing
- Handle account management and technical queries in writing
- Emotional intelligence for high-profile customers
- Proficient in MS Office
- Willingness to work rotational morning and night shifts
- Committed to compliance and self-development
Skills
Benefits
About _VOIS (Vodafone Intelligent Solutions)
_VOIS is Vodafone Group's shared-services organisation, delivering IT, customer operations and business services to Vodafone markets across Europe. Its Egypt hub (Smart Village / Cairo) is one of its largest, with multilingual teams supporting German, Portuguese, Italian, Spanish and other European customers.
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