Smart Home Project‑ Foreign Language Voice and Email Customer Service
ConcentrixVerified company
Suzhou, China
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Suzhou, China
About the role
Handles voice, email, and online customer service for smart home products in German, French, Italian, or Spanish, including logistics questions, returns, and after-sales technical support. The full-time role is listed in Suzhou, China, with Italian stated as the required language and escalated technical support duties.
What you'll do
- Communicate with customers by email, online, and phone in German/French/Italian/Spanish
- Answer order logistics inquiries
- Process returns and exchanges
- Provide after-sales technical consultation for smart home products
- Analyze customer needs through communication
- Improve customer satisfaction through accurate answers and professional service
- Provide feedback on service problems and suggest improvements
What you'll need
- Italian (Required)
- Full-time availability
- Location: Suzhou, China
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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