Taking applicationsChat / Email·Posted 8d ago
Mid‑Market Customer Success Manager
HandshakeVerified company
New York, NY (United States)
Pay
$67.5–$77/hr
Job type
Full-time · Remote
Hours
Flexible
Location
New York, NY (United States
Open to people in the United States
EnglishMid level
About the role
A mid-market Customer Success Manager role at Handshake managing 60–75 SMB and midmarket accounts, owning onboarding, adoption, renewals, and QBRs. It is a US-based full-time position with a $140K–$160K salary range plus equity.
What you'll do
- Manage 60–75 SMB and midmarket accounts
- Own customer onboarding
- Drive product adoption through guidance and training
- Build relationships with customer stakeholders including Directors and above
- Develop and execute customer success plans
- Run regular customer calls and QBRs
- Identify upsell and cross-sell opportunities
- Ensure customer renewals and collect customer feedback
What you'll need
- 3+ years in Customer Success, Account Management or Consulting
- 5+ years work experience
- Strong business acumen and Customer Success knowledge
- Customer-centric mindset
- Exceptional presentation, communication, and interpersonal skills
- Cross-functional collaboration ability
- Analytical and data-driven thinker
- SaaS start-up experience a plus
Skills
Customer successAccount managementCustomer onboardingProduct adoptionQuarterly Business ReviewsChurn risk mitigationUpselling and cross-sellingData analysis
Benefits
Equity401(k) matchPaid time offHealth insurancePaid parental leaveWellness stipendLearning stipendInternet stipend
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Applications close on 18 November.