Taking applicationsTechnical Support·Posted 14h ago
Dutch IT Service Desk Agent
SpeakitVerified company
Greece
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Greece
DutchEnglishMid level
About the role
First-line IT service desk role providing technical support to enterprise users in Dutch and English, troubleshooting Windows, Microsoft 365 and related tools. It is remote but only for candidates based anywhere in Greece, with an indefinite contract and private health insurance.
What you'll do
- Provide first-line technical support
- Register and manage support tickets
- Troubleshoot Windows and Microsoft 365 issues
- Assess incident impact and urgency
- Resolve issues independently
- Escalate complex cases
- Document incidents and resolutions
- Keep users informed
What you'll need
- Fluency in Dutch
- Good command of English
- Previous IT support or service desk experience
- Windows and Microsoft 365 support experience
- Familiarity with ITSM/ticketing systems
- Strong troubleshooting skills
- Ability to investigate root causes
- Clear professional communication
Skills
Technical supportWindows 10/11 troubleshootingMicrosoft 365Outlook/Teams supportITSM/ticketing systemsActive DirectoryCitrixCustomer communication
Benefits
Indefinite employment contractCompetitive compensation packageMonthly meal allowanceHealth insurancePaid time offRemote work in GreeceCareer growthInternational IT environment
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