Customer Support Representative
SutherlandVerified company
Cairo, Egypt
Pay
$2/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A full-time on-site customer support role in Cairo handling inquiries, resolving issues, and maintaining customer satisfaction. It is open to fresh graduates and requires fluent English plus flexibility for night and overnight shifts.
What you'll do
- Handle customer interactions with efficiency and empathy
- Provide tailored solutions to meet customer needs
- Ensure a positive customer experience
- Address customer inquiries
- Resolve customer issues
- Maintain high customer satisfaction
What you'll need
- Fluency in English (B2/C1) is a must
- Strong customer service and customer support skills
- Problem-solving, active listening, and attention to detail
- Customer-facing experience and CRM familiarity is a plus
- Flexibility with night and overnight shifts
- Professional phone etiquette and communication techniques is a plus
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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