Taking applicationsChat / Email·Posted 8d ago
Customer Support
Candid HealthVerified company
San Francisco (CA), Denver (CO), New York (NY) (United States)
Pay
$43.5–$60/hr
Job type
Full-time · Remote
Hours
Flexible
Location
San Francisco (CA), Denver (CO), New York (NY) (United States
Open to people in the United States
EnglishMid level
About the role
Customer Support role at Candid Health handling Level 1 billing and product support inquiries for healthcare customers. The job is based in San Francisco, Denver, or New York City with a hybrid schedule requiring four days in office per week.
What you'll do
- Handle Level 1 customer support inquiries
- Meet designated SLAs
- Work with Product, Engineering, Operations, and Billing teams
- Create SOPs, macros, and Support Center articles
- Identify support process improvements
- Prioritize competing tasks
- Troubleshoot customer issues without precedent
- Escalate technical tickets with detailed notes
What you'll need
- 1-4 years healthtech support experience
- Familiarity with insurance claims processing is a bonus
- API and platform integration troubleshooting is a bonus
- Excellent written communication
- Ability to prioritize competing tasks
- Attention to detail, especially data security
- Professionalism, empathy, and customer focus
- Comfortable asking questions and collaborating
Skills
Customer supportBilling/claims processingProduct functionality troubleshootingWritten communicationCross-functional collaborationSOP creationDocumentationTechnical troubleshooting
Benefits
EquityEmployee benefits
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.
Applications close on 18 November.