Taking applicationsTechnical Support·Posted 14h ago
Technical Support Advocate T1
BoldrVerified company
Philippines, Mexico
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Philippines, Mexico
EnglishMid level
About the role
Technical Support Advocate T1 at Boldr provides hands-on technical troubleshooting, feature explanation, and best-practice guidance to customers, partners, and colleagues. It requires two years of technical support experience, strong English, and availability for US business hours and weekends; the role is listed for Philippines and Mexico.
What you'll do
- Resolve technical tickets and process issues
- Install, modify, and repair computer hardware and software
- Consult users to determine hardware and software needs
- Test compatibility of new programs
- Train users on new software
- Document hardware and software updates
- Tune software, network, and database performance
- Support other team members
What you'll need
- 2 years of technical support experience
- Experience supporting customers via email and chat
- Ability to install software on computers and phones
- Intermediate knowledge of web-based and mobile apps
- Native or near-native written and spoken English
- Available for US business hours and weekends
- Strong conflict resolution skills
- Ability to work remotely with limited supervision
Skills
Technical troubleshootingSoftware installationWeb and mobile app knowledgeConflict resolutionWritten communicationCustomer experienceAttention to detailIndependent problem-solving
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