Technical Advisor – Italian Speakers ‑ Cairo
ConcentrixVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Technical support role in Cairo handling inbound and outbound calls, chats, and emails for major clients, including troubleshooting and order processing. It requires fluent Italian and English and offers transportation, medical and social insurance, and promotion opportunities within six months.
What you'll do
- Provide customer support via phone, email, and chat
- Assist with inquiries, order processing, and troubleshooting
- Meet contractual KPIs
- Document account notes accurately
- Build product and service knowledge
- Identify opportunities to offer additional products or services
What you'll need
- Proficiency in Italian and English, written and verbal
- High school diploma
- Excellent communication and interpersonal skills
- Comfortable in a fast-paced, performance-driven environment
- Basic computer skills and system navigation
- Flexible to work rotating shifts
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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