Patient Onboarding Agent (Customer Support)

Guide US patients through onboarding for an at-home sleep apnea treatment company: answer questions, track orders to manufacturing, and log every interaction in Salesforce. Independent contractor role open worldwide, 40 hours a week on Pacific time; 1+ year of support experience and neutral spoken English.

• Guide patients from purchase through manufacturing readiness
• Answer patient questions by phone, email and chat
• Route clinical questions to the clinical team
• Document every interaction in Salesforce
• Handle protected health information in line with HIPAA
• De-escalate frustrated patients and meet response-time SLAs

• 1+ year of customer support, patient support or call center experience
• Excellent written English and neutral spoken English
• Comfortable with Salesforce or similar CRMs
• HIPAA familiarity preferred
• High school diploma (bachelor's preferred)
• Available 9am–6pm PST, 40 hours a week

20four7VA connects offshore independent contractors with clients worldwide, mainly in the United States, United Kingdom, Canada and Australia. Roles span customer support, appointment setting, sales development and business support. Every engagement runs under an independent contractor agreement with a defined scope, schedule and hours.