Taking applicationsTechnical Support·Posted 8d ago
Tier 2 Technical Care Associate (French speaker), Amazon Leo
AmazonVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
FrenchEnglishMid level
About the role
Tier 2 technical support role for Amazon Leo satellite broadband, handling escalated customer issues by phone, email, and chat in French and English. The job is based on-site in Cairo with rotational shifts that include nights, weekends, and holidays.
What you'll do
- Handle Tier 1 escalations via phone, email, and chat
- Provide detailed technical support
- Collaborate with customer support teams on complex issues
- Document steps and resolutions clearly
- Identify trends in customer issues and propose improvements
- Create knowledge base articles and team documentation
- Stay current on Amazon Leo products and features
What you'll need
- Fluent in French
- High school diploma or equivalent
- Technical communication experience
- Flexible schedule including weekends, nights, and holidays
- Knowledge of Microsoft Office applications
- Experience resolving end-customer technical issues
- Understanding of internet technologies and technical assessment
- Strong problem-solving skills
Skills
French fluencyTechnical troubleshootingCustomer serviceCommunicationMicrosoft OfficeInternet technologiesProblem-solvingDocumentation
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
E-commerce / Technology10001+ employeesHQ: Seattle, WA, United States
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