Taking applicationsTechnical Support·Posted 15h ago
Helpdesk ‑ Spanish/English Speaking
InetumVerified company
Casablanca, Casablanca-Settat, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Casablanca, Casablanca-Settat, Morocco
SpanishEnglishEntry level
About the role
The role is a remote level 1 helpdesk position supporting Spanish- and English-speaking users with workstation, application, and IT tool incidents. It covers ticketing, diagnosis, escalation, and account/workstation administration; pay and benefits are not stated.
What you'll do
- Handle incidents by phone, email, or ticketing tool
- Diagnose hardware, software, network, and access issues
- Resolve level 1 incidents remotely
- Escalate complex incidents
- Monitor tickets through resolution
- Install and configure workstations
- Manage user accounts and access rights
- Document incidents and solutions
What you'll need
- Bac+2/+3/+5 in IT, Networks, Systems or equivalent
- Good command of Windows
- Knowledge of TCP/IP, DNS, VPN
- Proficiency with Microsoft 365
- Experience with ticketing tools
- Basic Active Directory knowledge
- Fluent Spanish (B2 minimum)
- Fluent English (C1 minimum)
Skills
Technical support (level 1/2)Windows environmentsNetworks (TCP/IP, DNS, VPN)Microsoft 365Ticketing tools (ServiceNow, GLPI, Jira)Active DirectorySpanish and English communicationIncident diagnosis
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