Taking applicationsTechnical Support·Posted 8d ago
Technical Support Engineer I ‑ Mexico
SamsaraVerified company
Remote - Mexico
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Mexico
EnglishSpanishMid level
About the role
A Tier 2 technical support role at Samsara, troubleshooting hardware and software issues for IoT customers and working with engineering and product teams. It is remote but only open to candidates residing in Mexico, and requires bilingual English and Spanish.
What you'll do
- Resolve medium-to-high complexity customer issues
- Meet SLA goals
- Maintain customer-facing knowledge base articles
- Reproduce bugs with Engineering and Product
- Provide product and process feedback
- Become an expert on Samsara's IoT product portfolio
- Champion Samsara cultural principles
What you'll need
- B.S. in Computer Science, Engineering, or technical field
- 1-3 years of support, engineering, or technical experience
- Bilingual proficiency in English and Spanish
- Hardware and software troubleshooting experience
- CRM experience with Zendesk or Salesforce
- Strong customer service and communication skills
- Willingness to work holidays and weekends as needed
- Legal right to work in Mexico
Skills
Hardware and software troubleshootingZendesk or Salesforce CRMSaaS systemsIoT productsCustomer serviceTechnical communicationKnowledge base documentationAI tools for automation
Benefits
Health insuranceParental leaveProfessional development stipendFlexible remote modelPerformance bonusEquityAbove-market total compensation
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Applications close on 18 November.