Customer Support Associate with Norwegian & English – Sofia

Voice customer support role handling inbound calls for an international telecom provider, resolving billing, SIM, top-up and roaming issues with no sales or upselling. The position is on-site in Sofia, Bulgaria, Monday–Friday 09:00–18:00, with paid training, health insurance and performance bonuses.

• Handle inbound customer calls and provide professional support
• Resolve customer issues related to services, billing, SIM cards, top-ups and roaming
• Provide accurate information and troubleshoot basic issues
• Resolve customer concerns efficiently and aim for first-contact resolution
• Document customer interactions accurately in the system
• Maintain high standards of quality, empathy and professionalism in every call

• Norwegian – minimum B2 level
• English – minimum B2 level
• Undergraduate, graduate, postgraduate degree or equivalent
• Strong communication and active listening skills
• Good computer skills and ability to work with multiple systems

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.