Customer Service Representative – Hospitality, Telecom & Entertainment Accounts

Sutherland is hiring full-time, on-site Customer Service Specialists in Cairo to handle customer calls and emails across hospitality, airline, education, telecom, and entertainment accounts. The role requires English at B2-C1 and flexibility for night and overnight shifts; prior call-center experience is helpful but not required.

• Answer customer questions and provide timely support
• Resolve issues calmly and professionally
• Communicate clearly by phone and email
• Make customers feel heard and supported
• Work with the team to deliver excellent service
• Maintain accurate records of interactions

• English level B2-C1
• Flexibility with night and overnight shifts
• Ability to handle customer complaints professionally
• Provide empathetic support
• Call center experience advantageous but not mandatory

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.