Taking applicationsTechnical Support·Posted 8d ago
Technical Support Specialist
MogliVerified company
Remote
Pay
$29–$33.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Specific countries
EnglishMid level
About the role
Technical support specialist for a Salesforce SMS/WhatsApp application, handling first-line client issues via email, chat, phone, and virtual meetings. Requires 2+ years of software support and Salesforce power-user or administrator experience; the role is remote but limited to candidates in the United States.
What you'll do
- Provide first-line technical support via email, text, phone, chat, and virtual meetings
- Troubleshoot and escalate complex client issues
- Maintain client records in Salesforce Cases
- Configure Mogli and basic automations
- Update internal knowledge base and blog posts
- Test new package versions and document changes
- Advocate for client priorities internally
- Share knowledge and participate in team training
What you'll need
- 2+ years of software support experience
- Salesforce power user or administrator experience
- Strong analytical and troubleshooting skills
- Excellent written and oral communication
- Ability to manage multiple priorities remotely
- Experience communicating via email, phone, video, and chat
- Ability to adapt to changing environments
- Foreign language fluency or nonprofit experience is a plus
Skills
Salesforce administrationTechnical troubleshootingClient communicationWritten and verbal communicationProblem-solvingKnowledge base writingAutomation configurationCollaboration
Benefits
Health insurancePaid time offPerformance bonus401k matchingPaid sick daysUS federal holidaysFloating holidays
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Applications close on 18 November.