Taking applicationsTechnical Support·Posted 8d ago
Associate Service Desk Analyst (French Speaking)
CapgeminiVerified company
Hybrid — Cairo, Egypt
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
Cairo, Egypt
FrenchEnglishEntry level
About the role
First-line technical support role for French-speaking clients, handling phone, email, webchat, and ticketing inquiries. Hybrid position based in Cairo with flexible scheduling across a 24/7 operation.
What you'll do
- Handle client inquiries via phone, email, webchat, and other channels
- Meet service level agreements (SLAs)
- Log incidents and service requests in ticketing tools
- Diagnose, troubleshoot, and resolve technical issues
- Escalate complex issues to resolution teams
- Monitor ticketing queue for prompt resolution
- Collaborate with Incident Manager on high-priority issues
- Provide end-to-end support monitoring
What you'll need
- Bachelor’s degree in a relevant field
- 0-2 years of related experience
- Fluency in French
- Very good command of English
- IT enthusiasm
Skills
French fluencyEnglish communicationTechnical troubleshootingCustomer serviceTicketing toolsSLA managementIncident loggingAutomation software
Benefits
Hybrid work modelFlexible scheduling24/7 shift operation
About Capgemini
Capgemini is a global business and technology transformation partner with 340,000+ team members in 50+ countries. Its Cairo center runs multilingual service desk and customer experience operations (German, French, Turkish) alongside consulting and engineering teams.
IT Services / BPO10001+ employeesHQ: Paris, France
More about Capgemini Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.