Taking applicationsChat / Email·Posted 8d ago
Digital Customer Success Specialist ‑ Pendo
Constant ContactVerified company
Remote, US
Pay
$32.5–$36/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Remote, US
Open to people in the United States
EnglishMid level
About the role
This is a digital customer success role focused on using Pendo to build in-product guides and messaging for customers. The job is technical: it requires JavaScript, HTML/CSS, API integrations, and collaboration with product, UX, support, marketing, and sales teams.
What you'll do
- Build custom Pendo guide layouts and interactive UI elements
- Gather requirements for in-product guides and lifecycle messages
- Manage guide frequency rules and visual governance
- Report on guide success and recommend iterations
- Create and maintain technical documentation
- Integrate Pendo with Salesforce, Gainsight, or HubSpot
- Design and test in-app messaging experiences including A/B tests
- Provide training on in-app messaging capabilities and reporting
What you'll need
- 3+ years in Digital Customer Success, In-Product Messaging, or Product Operations
- Hands-on experience with Pendo or similar tools such as Gainsight PX
- Proficiency in JavaScript, HTML/CSS, custom event tagging, and API integrations
- Eye for graphic and UI design
- Experience analyzing guide performance and adoption
- Experience integrating messaging platforms with CS platforms or CRMs
- Strong project management and analytical skills
- Excellent verbal and written communication skills
Skills
PendoJavaScriptHTML/CSSAPI integrationsEvent trackingData analyticsProject managementIn-app messaging
Benefits
Health insurancePaid time offPerformance bonusCareer growthWork flexibility
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Applications close on 18 November.