Customer Care Analyst
Envision Employment SolutionsVerified company
On-site — El Sheikh Zaid, Giza, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
El Sheikh Zaid, Giza, Egypt
About the role
A full-time on-site Customer Care Analyst role for a digital bank in El Sheikh Zaid, Giza, handling customer inquiries across chat, phone, and email. It requires 2–5 years of customer service experience and excellent Arabic and English communication, with shift work.
What you'll do
- Resolve customer inquiries via chat, phone, and email
- Support deposit account servicing
- Handle loyalty and rewards inquiries
- Manage operational escalations with cards, payments, and specialist teams
- Log interactions and maintain case records in CRM
What you'll need
- 2–5 years customer service experience
- Excellent Arabic and English communication
- Familiarity with retail banking products
- Familiarity with digital banking platforms
- Proficiency in CRM and customer support tools
Skills
About Envision Employment Solutions
Envision was founded in 2013 to support the Egyptian market with Talent Solutions. We provide full recruitment, headhunting, payroll, and onboarding services for your temporary, permanent, and full-time employee needs.
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