Taking applicationsTechnical Support·Posted 8d ago
Implementation Engineer, Customer Support
BitwardenVerified company
Remote, U.S. (United States)
Pay
$48–$67.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Remote, U.S. (United States
Open to people in the United States
EnglishMid level
About the role
Implementation Engineer on Bitwarden's Customer Success team, providing technical support and leading customer deployments and integrations. This is a U.S.-only remote role with a $100,000-$140,000 base salary and no visa sponsorship.
What you'll do
- Serve as subject matter expert for Bitwarden products
- Lead proof-of-concept trials, new deployments, and integrations
- Advise customers on Bitwarden and security best practices
- Solve enterprise customer issues and identify future solutions
- Guide customers through implementation and technology-stack integration
- Collaborate with Sales, Engineering, and Product teams
- Plan, develop, and present technical product demonstrations
- Document and share customer feedback
What you'll need
- Excellent English and grammar
- Excellent problem-solving skills
- Project planning and time management
- Empathy and ability to advocate for others
- Passion for helping Bitwarden users
- Previous technical position such as Systems Engineer, Implementation Engineer, DevOps Engineer, or IT Infrastructure Engineer
- Ability and desire to work remotely
- Located in the U.S.
Skills
Product expertiseTroubleshooting technical issuesSystems integrationsDocker, Kubernetes, and PodmanLinux, Windows, and macOSSSO/SAML and OpenID ConnectRESTful APIsCustomer communication
Benefits
Remote workCareer growthLearning and developmentMission-driven work
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Applications close on 18 November.