Taking applicationsTechnical Support·Posted 8d ago
Technical Account Manager, Corporate Impact
BlackbaudVerified company
Remote - Anywhere - USA
Pay
$29.5–$37.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
Technical account manager supporting enterprise corporate clients of a disbursement service, acting as the primary technical contact and escalation owner. The role is remote but listed for the USA, with annual base pay of $61,000 to $77,800 and requires payments/ACH and API integration knowledge.
What you'll do
- Serve as single point of contact for enterprise account support
- Lead escalations for payment-blocking and high-impact issues
- Translate payment and integration events into client next steps
- Guide clients through testing, sign-off, and go-live
- Maintain service cadence and monthly service-level reporting
- Build runbooks, issue tracking, and post-incident reviews
What you'll need
- 5+ years in technical account management or client-facing technical support
- Knowledge of ACH processing, payment returns, and reconciliation
- Understanding of APIs and event-driven integrations
- Knowledge of regulated money movement controls
- Experience reading API responses, event payloads, or logs
- Clear written and verbal communication
Skills
Technical account managementElectronic payments and ACHAPI and event-driven integrationsEscalation managementCase managementClient communicationRunbooks and post-incident reviewsCompliance controls
Benefits
Health insurancePaid time off401(k) with employer matchParental leaveTuition reimbursementRemote-flexible workforceWellness programsPet insurance
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Applications close on 18 November.