Taking applicationsTechnical Support·Posted 14h ago
(Fluent English) Technical Support Consultant (remote)
SupportYourAppVerified company
Argentina, Armenia, Philippines, Brazil
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Argentina, Armenia, Philippines, Brazil
EnglishMid level
About the role
This is a remote technical support role for enterprise B2B software clients, handling onboarding, connectivity issues, logs, and escalations. It requires C1 English and at least two years of technical support experience, with a fixed US-hours schedule and USD compensation.
What you'll do
- Act as main technical lead for client onboarding, data scanning, and environment discovery
- Diagnose and resolve connectivity issues for secure metadata collection
- Resolve discovery errors such as raw SIDs and guide client IT teams on directory fixes
- Audit service logs, error patterns, and system behaviors
- Translate telemetry and findings into actionable guidance
- Assist IT teams with secure network paths and access permissions
- Document, package, and escalate unresolved product issues
- Provide multi-channel technical support to enterprise clients
What you'll need
- Excellent English communication skills (at least C1 spoken and written)
- At least 2 years in Technical Support, Application Support, or Technical Account Management
- Understanding of data storage, security, and access across cloud and on-premises platforms
- Knowledge of cloud architecture, network topologies, and enterprise access controls
- Ability to use centralized logging platforms to trace data flows and failures
- Tech-savvy with aptitude for AI-driven data security platforms
- Excellent troubleshooting and problem-solving abilities
- Customer-oriented and responsible attitude
Skills
Technical supportB2B software environmentsCloud platforms (M365, Google Workspace, AWS, Azure)Network topologies and access controlsCentralized logging platformsTroubleshootingAI-driven data security platformsCustomer-oriented communication
Benefits
Fixed scheduleRemote workPaid in USDReferral bonusHealth policySelf-development opportunitiesNo time-tracking requirementsInclusive international environment
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