Taking applicationsTechnical Support·Posted 8d ago
Technical Support Consultant
Centric SoftwareVerified company
Berlin, Germany
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Berlin, Germany
GermanEnglishMid level
About the role
Technical support role at Centric Software serving German-speaking customers on a PLM platform, handling queries, bugs and complex accounts alongside R&D and pre-sales. It is based with the European team (listed as EMEA / Germany) and requires fluency in both German and English.
What you'll do
- Resolve customer queries and issues promptly within SLAs
- Work with R&D, Services and Pre-sales on bugs and project timelines
- Manage complex customer accounts and their hardware/software setups
- Respond quickly to major customer issues
- Communicate with senior management and other teams
- Ensure system availability and functionality for customers
- Maintain high customer satisfaction
- Write knowledgebase articles and document issue resolutions
What you'll need
- Bachelor's or Master's in computer engineering, IT, Fashion Design or related
- Minimum 2 years' experience in a similar role
- Fluency in German and English
- Strong IT troubleshooting skills
- Familiarity with PLM/PDM and cloud infrastructure desirable
Skills
Customer-facing supportIT troubleshootingSQL Server / OracleCloud infrastructure (AWS, Azure, Google Cloud)Software installationTime managementWorking under pressurePLM/PDM knowledge
Benefits
Competitive salaryComprehensive benefits packageInternational team environmentCareer growth
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Applications close on 18 November.